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Case: Fortis 2006
2006 1998 When Jean-Paul Votron, the former head of Citigroup's European retail banking operation, became ceo of Fortis in October 2004, he promised to expand Fortis' commercial and private banking business across 25 European countries in the next four years. To achieve such growth, he felt it would be necessary to strengthen the Fortis brand. "To grow market share" Mr Votron said, "we will migrate our main businesses towards one Fortis brand and increase Fortis’ visibility. We shall approach the customer as one company under one flag." Fortis' biggest problem, this suggests, has been a weak brand awareness. Outside its domestic markets of Belgium and the Netherlands, the company itself admits that the Fortis name has been underpromoted. To change that, in the beginning of 2006 Fortis launched a comprehensive global marketing and advertising campaign which includes a new logo (a change of wordmark color, plus a minor change in the symbol to improve its functionality in small sizes), a corporate tag line for the group, and a brand makeover. The main goal is to elevate public profile. By dropping all sub-brands like Fortis Bank/Banque, Fortis AG, Fortis ASR and MeesPierson, the Fortis brand will become more clearly a monolithic brand. Tom Vanderbauwhede CREDITS 1998 logo by Landor Associates CASE INFO Submitted by: Tom Vanderbauwhede, 26/01/2007 |
MATRIX DATA
DRIVERS | TOOLS | ||
Strategic driver: 95% | |||
Broaden scope/scale/visibility Remove limiting category association | 10% | x | Identity system elements: Verbal elements: Formal/legal names |
x | Situation facts: Subcorporate facts: Subsidiaries | ||
Broaden scope/scale/visibility Elevate public profile | 55% | x | Identifier tactics: Logo change: Symbol-dominant |
x | Identity system elements: Visual system: Palette | ||
x | Identity system elements: Verbal elements: Tag lines | ||
x | Identity system elements: Unit signature system: Monolithic | ||
x | Change event : High visibility: Campaign | ||
Change internal culture Transfer affiliation from unit to parent | 10% | x | Identifier tactics: Logo change: Symbol-dominant |
x | Identity system elements: Visual system: Palette | ||
x | Identity system elements: Unit signature system: Monolithic | ||
x | Situation facts: Subcorporate facts: Subsidiaries | ||
Change expressed personality Renew/refresh public image | 20% | x | Identifier tactics: Logo change: Symbol-dominant |
x | Identity system elements: Visual system: Palette | ||
x | Identity system elements: Verbal elements: Tag lines | ||
x | Identity system elements: Unit signature system: Monolithic | ||
x | Change event : High visibility: Campaign | ||
Functional driver: 5% | |||
Design weakness Increase visual strength/quality | 5% | x | Identifier tactics: Logo change: Symbol-dominant |